Contact

Contact VELUM

We are here to help. If you have any questions about our ergonomics and sleep products (lumbar cushion, cervical pillow, and footrest), an ongoing order, or a return, write to us and we will respond as soon as possible.

Contact details

• Company: Velum Brand SL
• Tax ID: A45920334
• Address: Av. Ramón y Cajal 4, Spain
• Email: soportevelum@gmail.com

Customer service hours

We attend to your inquiries via email from Monday to Friday, from 9:00 to 18:00 (CET), excluding holidays. Our average response time is 24-48 business hours.

Why should you write to us?

• Information about products and new arrivals.
• Inquiries regarding ongoing orders or shipments.
• Returns and exchanges management.
• Complaints or issues with products.
• Collaborations and press.

You can also write to us using the form on this page. If your inquiry is about a purchase, please include your order number so we can help you faster.